Refund & Exchange

Thank you for choosing our products! BESAFETY is committed to providing high-quality goods and ensuring that your shopping experience is a pleasant one. If you are not satisfied with your purchase, BESAFETY provides you with a flexible return and exchange policy.

How to return and get a refund/replacement?

1. Please submit your return request firstly and provide the reason and the necessary pictures or videos to verify your order issue.

* After sale services team

Email:  (Monday to Sunday, 24/7)

Phone:  (9:00--17:00 PST，Monday to Friday. If you call at another time, we will reply to your message as soon as we get to work.)

2. Our customer service will email you after receiving your return request and notify you of the approval or rejection of your return.

3. Return the product when your request is approved.

* Return address: BESAFETY-HOU4, 14402 Fallbrook Dr Suite 290, Cypress, TX, 77429，United States

4.Once our warehouse receives the return, BESAETY customer service team will operate the refund and the refund time will depend on the payment method:

• Credit card: within 7 business days afterreceiving the refund email. 
• Paypal: within 3 business days afterreceiving the refund email. 

Note: If you have not received a refund within the time, please feel free to contact us  or your card issuer.

Reasons Supporting Free Return:

Reasons Not Supporting Free Return: